Our goal is to give you a great shopping experience and an amazing product. Read on for instructions on how to return a product purchased in our online store. If you need to return a product purchased in the store with in 30 days from the Delivered date, please email us with your order number & name to sales@digitalkeyzone.com. No return accepted after 30days of Delivery.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging when applicable. The digital products can only be returned after you have signed a non-use declaration related to the purchased product.
Any digital product that has been installed and/or activated is not eligible for refund.
If you are not 100% satisfied with your purchase
If you are not 100% satisfied with your purchase, within 30 days from the purchase date, we will replace new item or fully refund the cost of your order.
Please note that if you already had activated the license, and /or used the key on Microsoft website to download the software and / or activated, there will be no returns.
Damaged / Defective / Incorrect Goods
Any claims made will Digital Windows Software will require supporting evidence with the Microsoft Error code accompanied by unaltered screenshots of the issues within the 30 days of the dispatched email.
We guarantee if we cannot setup and activate for you through TeamViewer remote desktop support, we will refund or replace the product key with no questions asked as long as you meet the publisher required minimum requirements.
TeamViewer:
https://www.teamviewer.com/en-us/download/windows/
TeamViewer: Provide the ID and password for our specialist to connect to you.
Please let us know when is a good time for assistance so we can coordinate a time convenient for you and our specialist.
Method of Refund
All refunds will be credited to your original form of payment.
If you paid by Paypal, refunds will be sent to Paypal The Same day.
When will I receive my refund?
All refunds will be credited to your original form of payment.
If you paid by Paypal, refunds will be sent to Paypal The Same day.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
How to request a return or a refund
Pls. reply to your order email we sent with proof of issue or email to sales@digitalkeyzone.com with proof of issue.
Delivery Charge on Returning Goods
Physical Goods
Customer will need to pay for sending goods back to us.
No refund will issue on the delivery charge
Digital Goods
No delivery charge for return of digital goods
